Privacy and Security


This Privacy Statement applies to Yahero Kids Canada a registered charity in Canada and Yahero Kids a registered charity in the United States in the course of our business in Canada and the United States. This Privacy Statement is designed to tell individuals with whom we may interact in the course of our business in Canada and the United States as well as others who use or purchase our website or products about our practices regarding collection, use and disclosure of your personal information, including information you provide over the telephone, by mail or facsimile and via our Web Sites. This Privacy Statement does not apply to personal information about our employees or information that is not personal information.

What personal information will Yahero Kids Canada and Yahero Kids collect?

Yahero Kids Canada and Yahero Kids collects personal information from you that you provide to us voluntarily. Such personal information may include personal contact information, such as name, address, and telephone number; your personally identifiable comments/ questions about our products and services and information required to order our products and services (including credit card information.) In some cases, we may collect information about you that is not personal information. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the web site from which you linked to our Web Sites. If that material is not linked to other information that is “personal information” about you, the non-personal information is not subject to this Privacy Policy.

If we obtain personal information from third parties, for example to send promotional mailings, we seek assurances that the provider has received consent to provide that information to us.

In addition, please remember that any personal information that is voluntarily posted to any public area of the Web Sites – such as a chat room – may always be accessible to other visitors and that there is nothing Yahero Kids Canada and Yahero Kids can do to prevent collection, use or disclosure of this information by those visitors.

How will

Yahero Kids Canada and Yahero Kids use and disclose the personal information we collect?

We use and disclose this personal information for the following purposes:
(a) to fulfill your orders, to process your credit card payments and to collect amounts you owe.
(b) to respond to your requests for information and service and to communicate with you.
(c) for internal research to better understand your needs and ways in which we can improve our products, services and Web Sites.
(d) to manage and administer our business.
(e) to send product information and special offers, including sample texts sent to educators, that we think may be of interest to you; in support of joint marketing and promotion activities with related entities, and to permit those related entities to send information or offers regarding their products and services to you, in each case if you have provided your consent to receiving such materials.
(f) as permitted or required by law; to enforce our Terms and Conditions and other agreements; and for fraud protection and credit risk reduction.

We may also use or disclose your personal information for other purposes, which we will disclose at the time of collection. We sometimes transfer personal information to others, including to affiliated entities or unrelated companies, that carry out certain functions on our behalf such as order fulfillment and data processing. In those cases we require those entities not to use or disclose your personal information for any purpose other than as directed by Yahero Kids Canada and Yahero Kids.

Your Consent

Your consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (express consent may be oral, in writing or electronic), implied (such as when you provide your name and address in order for us to send you products you have ordered or information you have requested) and in some jurisdictions may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, if you provide us with your personal information, it will be assumed that you consent to our collection, use and disclosure of such information as described in this

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Privacy Statement, if applicable, or otherwise at the time of collection.

Collection, Use or Disclosure Without Your Consent

In certain limited circumstances our collection, use or disclosure of your personal information without consent is permitted or required by law, for example, to collect a debt you owe to us or to comply with a subpoena or court order.

What if I do not want my personal information collected, used or disclosed?

If you do not want your personal information collected, used or disclosed by us, please do one of the following: 1) follow the procedures, where available, indicated at the point of collection such as to “opt out” from the particular purposes of use and disclosure, or 2) if no “opt out” is available, do not submit personal information to us if you do not want us to collect, use or disclose it. If you have submitted personal information and later wish to withdraw your consent to its retention, use or disclosure, please contact us as indicated below. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.

Please understand, that without your consent, we may not be able to provide certain goods or services to you. For example, if you do not provide consent to collect and use personal information necessary to process an order that you wish to place, or if you withdraw your consent to uses that are necessary to fulfill your request, we may not be able to process your order or to supply access to our Websites or services to you. We will endeavour to advise you if this should happen.


We will protect your personal information using physical, electronic or managerial procedures designed to protect the integrity, security and appropriate use of your personal information and to prevent theft, loss, unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandatories of Yahero Kids Canada and Yahero Kids who require the personal information will be permitted to access personal information, to fulfil the purpose for which the information was collected and the purposes disclosed in the section above entitled “How will Yahero Kids Canada and Yahero Kids use and disclose the personal information we collect?”. We will retain your personal information as is required for these purposes, subject to reasonable legal limitation periods and statutory or regulatory retention requirements and our document retention policies. Although we have enacted security measures for our Web Sites, we cannot guarantee the absolute security of our Web Sites or the security of information that you submit (or that we send to you) over the Internet, since no Internet transmission is ever 100% secure or error-free. Your use of the Internet and electronic mail is at your own risk. You should take special care in deciding what information you send to us via e-mail or posting on the Yahero Kids Canada and Yahero Kids Web Sites.

Our Links to Other Web Sites

The Yahero Kids Canada and Yahero Kids Web Sites may contain links or references to other web sites to which this Privacy Statement does not apply. Yahero Kids Canada and Yahero Kids is not responsible for the data collection and use practices of companies or organizations to which the Yahero Kids Canada and Yahero Kids Web Sites may provide links. We encourage you to read the Privacy Policy of every web site you visit.

What information may be stored on your computer?

When you register on the site, or otherwise when you are aware and agree, Yahero Kids Canada and Yahero Kids does use cookies to facilitate your registration profile or use. “Cookies” are small files containing information that a web site creates when someone visits the site. Generally users’ browsers can be set to reject cookies or to notify you when receiving a cookie. Some web site features may not be available if your browser is not set to accept cookies.

Special Notice To Parents

We have no intention of seeking personal information about minors who visit our Web Sites. If such information is collected, the same privacy policies will apply to that information. In addition, if we can identify a user as a minor, the personal information will not be used for further marketing and promotion unless the minor’s guardian has consented. We encourage you to ask your children to seek your permission before providing information about themselves or their family over the Internet.

Special Notice To Children

Ask your parent or guardian for permission before you send any personal information over the Internet, including to our Web Sites.

How to Contact Us – Access to Information

Yahero Kids Canada and Yahero Kids may establish and maintain a file of your personal information at our offices for the purposes described in this Privacy Statement. To request access to, or correction of, your personal information, please write to:

Yahero Kids Canada and Yahero Kids Privacy Compliance Officer at
24 Hahn Valley Place
Cambridge, ON N1T 1W7

In some circumstances Yahero Kids Canada and Yahero Kids may not be able to provide access to your information or to all of it. For example, Yahero Kids Canada and Yahero Kids will not provide access to information if doing so would reveal personal information about a third party, would reveal confidential commercial information, or if it is protected by solicitor-client privilege or was generated in the course of a formal dispute resolution process. If you have any questions, or if you wish to make inquiries, express concerns or make a complaint about our personal information practices, you may write to the Privacy Compliance Officer at the above address. A letter is the most reliable way to convey your concerns or wishes.

Updates to this Privacy Statement

We reserve the right to make changes to this Privacy Statement. If this Privacy Statement materially changes, we will take reasonable measures to notify you of these changes, including posting a copy of the revised Privacy Statement on our Web Sites. Your continued consent to our collection, use and disclosure practices following notification of any material change and/or your continued access to the Web Sites following the posting of any changes to this Privacy Statement shall constitute your acceptance of those changes. You may also contact us if you would like us to send you a copy of the most current version of this Privacy Statement.

This Privacy Statement was last revised January 2014.